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Strive to understand others' perspectives.
Strive to understand others' perspectives.
- Do more listening than talking, to understand others' viewpoints.
- Ask open-ended questions, such as:
- "What is your perspective about..."
- "How do you compare 'X' with 'Y'?"
- "What would be the impact if...?"
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Focus on commonalities and value differences.
Focus on commonalities
and value differences.
- Identify areas of agreement and shared goals.
- Establish agreed-to criteria to solve disagreements and then select the best plan based on these factors.
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Respect others.
Respect others.
- Listen for both facts and feelings to show respect for others' perspectives.
- Attack problems, not people.