Frequently Asked Questions (FAQs)

Asking the right questions makes the world work better.

1. What can you tell me about the importance of Diversity at UPS?

As a global organization that does business in over 220 countries, UPS embraces diversity at every level. With our unmatched ethical practices and promote from within culture, employees have an opportunity to grow and succeed within the organization. At the heart of all that we do, diversity allows us to bring different perspectives together and help the world work better for everyone.

Hear what UPSers, themselves, have to say about Diversity within UPS:
http://www.maddash.net/videos/ups/themes/diversity

2. How does the “promote-from-within culture” help support career development at every level?

With our unique promote-from-within culture, you’ll always find exciting new opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. We also encourage employees to pursue and accomplish their educational goals, while taking advantage of UPS’s various support opportunities.

Hear what UPSers, themselves, have to say about career development within UPS:
http://www.maddash.net/videos/ups/themes/development

3. What advice would you give to women who want to build a career with UPS?

From the driver’s seat to the executive suite, women play a leading role at every level of UPS. We understand the importance of staying true to your needs and believe that when you’re doing what you do best, the sky is the limit. We also encourage you continually enhance your abilities, both professionally and personally. To help you, we offer several programs, including Women’s Leadership Development (WLD), which will assist you in developing the knowledge, skills and values necessary to confidently step into a leadership role within UPS.

Hear what UPSers, themselves, have to say about women’s roles within UPS:
http://www.maddash.net/videos/ups/themes/women

4. How does new technology enable employees to best serve customers?

What does it take to track up to 50 million packages in a single day? A fine-tuned team of innovative technology employees for starters. And, of course, the most innovative infrastructure for package handling, delivery and supply chain solutions the world has ever known. Our commitment to technology means having the right tools for every assignment, like using a hand-held Delivery Information Acquisition Device (DIAD) as a single point of digital tracking for every package a UPSer delivers. With over 97,000 DIADs collecting and distributing package delivery data in the field, the efficiencies really add up for our employees, our customers and our bottom line.

In fact, UPS spends more than $1 billion a year on information technology, so we can provide customers with unparalleled tracking and distribution intelligence. But it doesn’t stop there. Our line of products and services used by our customers continue to redefine the way the world does business. That’s logistics. That’s UPS.

Hear what UPSers, themselves, have to say about technology within UPS:
http://www.maddash.net/videos/ups/themes/tech

5. Does UPS provide training to its employees?

Going the extra mile for our customers means having the right talent in the right place at the right time. That’s why we’re constantly challenging every member of our team to take the next step in their career. Here at UPS, we believe education is an ongoing process. That’s why we pride ourselves on offering rewarding opportunities that can take you anywhere you want to go. You’ll have the freedom to forge your own career path, while gaining the tools you need for continued growth within the company.

Our training programs help you understand the business and expose you to multiple opportunities at every level of the organization—no matter where you want your career to go.

Hear what UPSers, themselves, have to say about training within UPS:
http://www.maddash.net/videos/ups/themes/training

6. What can you tell me about UPS’s global reach?

As the leading package delivery company and global leader in supply chain solutions, we’re passionate about bringing better ways to orchestrate everything from complex international distribution networks to local business deliveries. Doing business in over 220 countries, UPS team members deliver the very best for billions of customers every day.

Hear what UPSers, themselves, have to say about the global reach of UPS:
http://www.maddash.net/videos/ups/themes/global

7. What’s it like to be a seasonal Driver Helper at UPS?

As a seasonal driver helper, you’re an ambassador to the community, to neighbors and to friends. As part of our worldwide fleet, you put a face and a voice to UPS’s global initiatives with a warm smile, a friendly greeting and impeccable service.

Physical and fast-paced, you’ll build a rapport with the driver and work as a team to deliver the best in service to each and every customer along the way. Equal parts reward and challenge, it’s a great opportunity to earn extra income, while gaining first hand experience within the UPS culture.

Hear what UPSers, themselves, have to say about being a seasonal Driver Helper at UPS:
http://www.maddash.net/videos/ups/dh

8. What is it like to be a Part-time Package Handler, if you are a woman?

A part-time position with full-time benefits, being a Package Handler is a truly rewarding experience. We understand the importance of staying true to your needs and believe that when you’re doing what you do best, the sky is the limit. We also encourage you continually enhance your abilities, both professionally and personally.

Hear what Tara, a Part-time Package Handler and single mother of three, as to say about working at UPS and how it helps make her world work better:
http://www.maddash.net/videos/ups/ptph4

9. What is it like to be a UPS Part-time Package handler if you are a student?

At UPS, we believe education is an on-going process. That’s why we strive to help employees in furthering and achieving their educational goals. Through various assistance opportunities UPS helps the world work better for students who call UPS home.

Hear what David, a Part-time Package Handler and college student, has to say about working at UPS and how it helps make his world work better:
http://www.maddash.net/videos/ups/ptph4

10. What is it like to work as a UPS Part-time Package Handler as a second job?

With flexible shifts available, UPS provides an opportunity for people to earn additional income while working a consistent shift, in a great team environment, with great benefits and weekends off.

Hear what Jim, a Part-time Package Handler, has to say about working at UPS and how it helps make his world work better:
http://www.maddash.net/videos/ups/ptph1

11. What is it like to work as a UPS Package Delivery Driver?

As a UPS Driver or mechanic, you’re an ambassador to the community, to neighbors and to friends. As part of our worldwide fleet, you put a face and a voice to UPS’s global initiatives with a warm smile, a friendly greeting and impeccable service. And you’ll know the rewards of keeping our wheels rolling every day. In fact, approximately 82% of the UPS workforce is involved in freight and package handling, driving motor vehicles, or both.

Hear what Michelle, a UPS Package Delivery Driver, as to say about working at UPS and how it helps make her world work better:
http://www.maddash.net/videos/ups/pdd

12. What is it like to work as a UPS Tractor-trailer Driver?

Hear what Tom, a UPS Tractor Trailer Driver, has to say about working at UPS and how it helps make his world work better:
http://www.maddash.net/videos/ups/ttd

13. What is it like to work as a UPS Sales Account Executive?

As a UPS sales professional, you can feel confident selling for a company that sets the standard in reliability. Having the UPS name behind you as a sales person opens doors. You’ll join a diverse team of experts, who deliver cutting-edge innovations throughout the world of global commerce. Whether it’s creating business solutions, improving critical measures of performance or meeting environmental objectives, your ingenuity and intellect serve to meet these challenges, each and everyday.

Hear what Jill, a UPS Sales Account Executive, has to say about working at UPS and how it helps make her world work better:
http://www.maddash.net/videos/ups/bd/ae

14. What is it like to work as a UPS Inside Sales Representative?

Hear what Lulu, a UPS Inside Sales Representative, has to say about working at UPS and how it helps make her world work better:
http://www.maddash.net/videos/ups/bd/isr

15. What is it like to work as a UPS International Sales Account Executive?

As a UPS sales professional, you can feel confident selling for a company that sets the standard in reliability. Having the UPS name behind you as a sales person opens doors. You’ll join a diverse team of experts, who deliver cutting-edge innovations throughout the world of global commerce. Whether it’s providing warehousing solutions, freight forwarding insight or a strategic supply chain consultation, your ingenuity and intellect serve to meet these challenges, each and everyday.

Hear as Sean, a UPS International Sales Account Executive, has to say about working at UPS and how it helps make his world work better:
http://www.maddash.net/videos/ups/bd/iae

16. Is it true that many senior managers from UPS started off as part-time employees?

Although UPS is constantly hiring for positions at every level, most UPS associates and managers begin their career as Part-time Package Handlers or seasonal Driver Helpers. At UPS, we’re passionate about maintaining a promote-from-within culture and have a firm commitment to continuing the education and training of every employee. Imagine, the ability to career hop globally without ever having to leave the organization.

Hear what three senior UPS managers have to say about working at UPS and how it helps make their world work better:
http://www.maddash.net/videos/ups/sm/comp

17. What if I can't meet the requirements of the job because of my religious beliefs?

UPS job postings include information about the minimum qualifications for the job. For many of our jobs, you will also notice a reference to the UPS appearance guidelines and a company-provided uniform. The uniform and appearance guidelines are critical components of the UPS brand that set our employees apart from the competition. However, UPS has established a Religious Accommodation process to ensure prompt and consistent handling of requests for religious accommodation. Applicants and employees may request an exception or change to, or a reasonable accommodation of, any condition of employment including the UPS uniform and appearance guidelines because of a sincerely held religious belief or practice. If you feel that you are unable to meet the requirements of the position due to a sincerely held religious belief, please inform the interviewer and ask to complete UPS's Religious Accommodation Request Form.